Career

Senior Executive, Warehouse

D2C & EC Enablement, Anywhere

Team Supervision & Manpower Planning

Supervise the daily work of all warehouse staff, including pickers, packers, sorters, and temporary workers.
Plan and allocate manpower based on daily order volume and campaign workload.
Monitor staff productivity to ensure operations meet the defined target output.

Campaign & Peak Volume Management

Support and manage warehouse operations during high-volume campaign periods (e.g., double-digit sales campaigns).
Ensure sufficient manpower, equipment, and process readiness to effectively handle peak order volumes.

Performance Monitoring & Correction

Process Improvement

Identify operational inefficiencies and propose improvements to enhance warehouse productivity and accuracy.
Support the implementation of process improvements, new workflows, and system updates.

Staff Training and Onboarding

Conduct and oversee training and onboarding for new and existing warehouse staff.

Cross-Team and External Coordination

Effectively coordinate with internal teams and external partners (such as 3PL logistics providers) to ensure smooth operations.

Must have

Experience: At least 1-2 years of hands-on experience in a high-volume warehouse environment, specifically managing or supervising picking, packing, sorting, and shipping operations, ideally within the e-commerce sector.
Technical Proficiency: Demonstrated ability to work with Warehouse Management Systems (WMS) and e-commerce dashboards. Must be proficient in using software for inventory tracking, order management, and shipping label generation.
Quality Control and Accuracy Focus: Strong attention to detail with a focus on reducing picking/packing errors (shipment accuracy) and minimizing customer returns due to fulfillment mistakes.
Communication & Problem-Solving: Strong communication skills to effectively coordinate with logistics partners and internal teams. Must be proactive in identifying and resolving outbound issues quickly and efficiently.
Deadline and Peak Season Management: Proven ability to work effectively under pressure and manage operations during high-volume periods (e.g., holiday sales, double digit sales) to ensure all orders are dispatched on time.
Physical Stamina and Flexibility: Ability to perform physical tasks, including lifting and moving moderately heavy items, and flexibility to work extended hours or rotating shifts as dictated by high-volume periods (e.g., holiday sales, double digit sales) or operational needs.

Nice to have

Data Analysis and Reporting: Competence in data entry and basic analysis using tools like Microsoft Excel to track key performance indicators (KPIs) such as On-Time Shipping, Cost Per Order, Cycle Time and provide actionable reports for continuous process improvement
Carrier and Logistics Management: Experience in coordinating and managing relationships with multiple third-party logistics (3PL) partners and shipping carriers to meet service level agreements (SLAs) and optimize shipping costs.