Senior Executive, Livestream (Kota Damansara)

Senior Executive, Livestream

We are seeking a highly skilled Senior Executive for our Human Livestream Team to drive operational excellence and lead execution for our high-growth live commerce service. This role is perfect for a data-driven, technical professional ready to mentor broadcast teams, optimize workflows, and serve as the senior operational lead for regional campaigns.

What You'll Do

• Guide, mentor, and empower a high-performing team of Livestream Executives, cultivating a culture of strict accountability, operational excellence, and continuous professional growth.
• Monitor, evaluate, and report key performance indicators (KPIs), leading structured performance check-ins and delivering actionable coaching to enhance overall team capability.
• Direct operational execution across scheduling, resource distribution, and talent coordination to ensure flawless end-to-end management of regional human-led livestream broadcasts.
• Establish, refine, and enforce comprehensive Standard Operating Procedures (SOPs) covering equipment calibration, OBS configurations, host preparation, and emergency workflow protocols.
• Serve as the senior technical lead and escalation point during live broadcasts, decisively resolving complex hardware, software, and audio/video issues in real time.
• Coordinate master live production calendars in close alignment with creative, talent, regional market leads, and technical engineering teams from strategy through to execution.
• Implement stringent Quality Assurance (QA) standards to guarantee consistently superior production quality, fidelity, and brand-safe delivery across every broadcast.
• Analyze multi-channel stream performance metrics, translating raw commercial and technical data into strategic optimization recommendations for key internal stakeholders.
• Oversee inventory, maintenance, and procurement of specialized streaming hardware to maintain peak operational readiness.

Who You Are

• 3+ years of proven hands-on experience in live production, broadcasting, or live e-commerce operations, with demonstrated leadership or supervisory capacity.
• Deep technical mastery of live streaming software (OBS, vMix), broadcast hardware systems, and major platform ecosystems including TikTok Live and Shopee Live.
• Highly analytical and process-driven professional capable of managing multi-variable projects and leveraging data analytics to optimize stream performance.
• Exceptional verbal and written English communication skills, equipped with the resilience, adaptability, and agility to excel under high-pressure live broadcasting environments.

Nice To Have

• Professional or business-level proficiency in Mandarin to facilitate seamless cross-border communication.
• Direct operational expertise working within live-streaming platform headquarters (e.g., TikTok Shop, Shopee Live) or leading Multi-Channel Networks (MCNs).
• Background in talent management, host development, or broadcast coaching.

Why You’ll Love It

• Advanced AI tools for all positions
• Competitive salary
• Performance Bonus (1 time per year)
• Annual leaves
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday, and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends and lead impactful strategies